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However, what I will say is that those who work within the West Yorkshire area will know who this company is. This particular company has reportedly been telling their customers that a FENSA certificate will cost them £80!
We don’t charge customers a single penny for their certificates and I’m sure many others of you don’t. So why is it that this particular company thinks £80 per certificate is OK?
Personally for a company to so openly charge for such a menial think I think is disgusting. Or am I just being a bit over sensitive to this? Am I in my own little bubble and does everyone charge for certificates?
What I would like to add at this point is that this information has come to me via various customers telling me pretty much the same thing. If only one customer had told me then I probably wouldn’t have said anything. But when you start to get more than one telling you the same thing, then it’s clear that there’s something more substantial to the story.
If there are members of staff working for this company that read this, you know who you are. I ask that if you can, leave a response on here to justify why you carry out such a policy.
Things like this don’t help to shirk off the sleazy image of the industry. I think the sector has been working hard over the last couple of years to show that it’s transparent, professional and trustworthy (of sorts). So ridiculous money spinning ideas like this are only going to fight against that progress.
>This is very interesting and has been flagged with FENSA's marketing department this morning for further investigation.
>FENSA certificates are sent out to the glazing installation address for every job that is notified to FENSA by a registered installer. This is at a nominal charge to the installer.
If homeowners have lost their FENSA certificate, duplicate certificates can be ordered directly from FENSA at £10 + VAT
We are looking into this…
>One minute you are complaining about companies charging to little, in the next breath you are calling them for trying to add a little more onto a sale? Not something we do, but make your mind up!
>Hi Wayne – if companies are going to charge more, then they need to put the extra money in the profit column, not charge £80 for something that costs £1.50. We don't charge for certificates either.
>It is against the rules of the FENSA Scheme for a company to charge a homeowner £80 for a certificate. When they register with FENSA each company signs a declaration stating that they agree not to impose direct charges onto customers for more than £1.50 which is the cost of the certificate.
>How about withholding the certificate for the completed installation until money is paid for a seperate job / order?
£1.50? At least be honest with the real costs, and include the compulsory IBG’s as well. Fensa, Certass and all the rest of these organisations are just licenses to print money are are simply adding to the customers overall costs. PPI’s all over again.
I’ve just had a quote for just 2 windows and the company I went through want to charge me £400 for FENSA certificate!
Are they ripping me off?
Yes they are. Please report them to FENSA or email name to DGB who can contact me and I will report. The true cost will be less than £5 plus the IBG they are offering £10 – £50 !