Normally, I wouldn’t post something like this, but when the industry is trying to shake off the rogue trader reputation, it’s comments like these that need to be made and example of, and that of the company who made it. Just to prove that this comment is genuine, it was not left by an anonymous commenter, the comment has been signed by the company IN FULL, and left their email address.
Sales people and double glazing companies all lie. We lie and tell people that our windows are steel inforced but really its just UPVC. Customers are the biggest fucking suckers around. So who cares what they think, they still buy the crap that is cheap.
Thermoglaze (UK) Ltd
I don’t know in what world they expected when they sent this comment to me. I was either going to do two things. One, not publish it and just delete it, or two, publish it and make an example of what terrible disrespect they show for their customers. Without them, they wouldn’t even have the office to sit in from when they made this comment. Shameful.
A note to any potential buyers of windows and doors out there. These are just the sentiments of one reckless and highly unprofessional company and certainly does NOT represent the industry as a whole.
I welcome your responses, as I’m sure there will be a few on this one!
To see the original post this comment was published on: https://www.doubleglazingblogger.com/2010/03/talking-crap/
I’m staggered at the clear stupidity on display here. My initial feeling is that this is a renegade employee who really has no concern for their company. I would strongly suggest that Thermoglaze address this with immediate effect.
If EVER there was a Gerald Ratner moment, this has to be it.
OMFG! (excuse my Greek)
absolutely shocking and disgusting. Trust me, this post of yours WILL hit the media of its own accord……
I can not believe that someone would actually write that!
Are you 100% sure that it’s a Thermoglaze (UK) Ltd employee and not some random person who is trying to wipe their name in the mud?
If it is genuine, then it will be only a matter of time before they are caught and most likely fired. It will be interesting to see if they comment back about this or get ‘an official spokesperson’ to reply to the comment.
This is a perfect example of how NOT to use Social Media within the industry….
Oh dear.
Seems a tad risky to say. Especially in this economy. Especially when… really? Home improvement is an industry people do research on before they decide on a company. Many customers will go online and research a company before they spend money, even if it is relatively “cheap” compared to something else. Sounds to me like this company is digging its own grave. Also opening itself up to plenty of lawsuits. Former customers who purchased these “steel” windows? They won’t be happy. Let us know if you hear anything else from the company? Also, did you personally respond at all? Where… Read more »
I am in total shock, i really am. I know of small local companies who try and use under arm tactics to sell jobs at whatever cost, and it is the likes of these that give honest, trustworthy companies a bad name. We are a small/medium family run business who rely on reputation alone to continue to exist, there is no way we could ever treat our customers with such contempt and dissrespect. The fact that comments like this are out there, and the idiots who make them, is the reason we can remain in business and compete with much… Read more »
Are you sure this is legit?! Have you contacted the people who the comment appears to have come from? Seems such a bizarre thing to be saying in public you have to question if it has really come from them…
BTW the only Thermoglaze (UK) Limited I can see on companies house was dissolved en of last year: http://wck2.companieshouse.gov.uk/37abde5a8cd4ff50232789eb4296a76b/compdetails
Wow!
If this is genuine all I can say is wow. To be honest it looks like someone is trying to ruin the reputation of said company.
if not the mans an idiot.
and this is to proove things can be posted on the internet by someone claiming to be someone else.
(just saying)
Michael Hagan
Aztec Windows
If I could “like” Michael’s comment I would.
If it’s the same Thermoglaze that are on Companies House as dissolved last year, then this is probably an ex-employee venting a bit of anger. 0If there is a ‘live’ Thermoglaze, then this must be someone else trying to smear them (a local competitor?) The only other option is that the comment is from a current Thermoglaze employee, in which case signing it shows how spectacularly stupid that person is (which is ironic, given that they’re accusing customers of being stupid) ;) Anyway, no matter who it is, they sound like their experience of our industry comes from working for… Read more »
Hi all! Thanks for all your responses. I’ll go through them one by one in this reply! Daniel Shaw – looking at what is said, and from people telling me that the company may not be in business, this may well be the case. Nick – your abbreviated swearing is justified in this case! Shall I inform the Independent now? ;) Bryony – I’m pretty sure it’s an employee of the company, though I’m more convinced that it’s either and ex-employee or a soon to be one! And yes, a very poor way of utilizing social media! Anon – this… Read more »
Unfortunately, I have heard these things said before. I have worked for a company where the MD would rubbish customers on a regular basis and on one occasion whilst having a row with a customer on the phone called HER a c**t. Suprisingly enough the company went bust and (i’m pleased to say) so has the subsequent company he set up. Some people are really only in this business to make money and dont care who gets hurt in the meantime.