I hope the Definitive Window Co won’t mind me referencing their tweet, but when they tweeted that a customer was withholding a £2500 final payment due to them not putting two balls back on a curtain rail they took down to do the job. When I read that, that really was the very worst excuse for a customer not paying. Hugely unreasonable and frankly pathetic. If money wasn’t involved it would actually be comedy, and very embarrassing to think that a customer would think it is OK to withhold final payment for something as so ridiculous as that.
As far as I’m concerned, this yet another symptom of a buying public that thinks it is OK to abuse business is such a brazen and arrogant fashion, and I continue to blame TV for conditioning those people and Government after Government for not giving business enough protection against such infuriating circumstances.
But, rather than continue a rant, I want to know what the worst excuse for not paying you guys have ever come across. Leave them in the comments below and lets see if there is an even more stupid reason to not pay than the one Definitive Window Co was subjected to. Please leave all comments below.
Well we have a customer withholding £7k from a conservatory installation (which by the way looks absolutely stunning and puts his neighbours new one to shame) because of ….a screw!! Yep, apparently she wants a specific screw for a joint…not a problem, we aim to please…and then a delay in their being available to allow us access to put the precious screw in whereas before during the installation they were fully available…strange eh?. The conservatory doesn’t even need the screw!
Wow, that is staggering! How did you deal with her in the end?
We’ve had customers withhold payment because we did not supply them with a can of lubricant so that they could maintain their windows…..weird i know, but hey, the customer is always right……kind of!
How about a customer refusing to pay because she didn’t like the colour of the grout in the floor tiles , fair enough until you realised SHE supplied the tiles and the grout , all we did was lay the floor !!
Wow, yeah that is very cheeky!