Premier Arches, the UK’s leading manufacturer of arched and angled frames, continues to set industry standards with its exceptional on-time, in-full (OTIF) delivery rate of over 98%, even as production surpasses 150 frames per week.
The achievement underscores the company’s commitment to customer satisfaction in the face of both increasing demand and complexity, with the company’s success further highlighted by its impressive 98% + right-first-time frame rate, with very few re-makes required.
Specialising in uPVC profile bending and bespoke window and door frames across a wide range of different systems, including popular profiles like Residence 9, Rehua and Liniar, and manufacturing complete products, including both curved sashes and outer frames, fabricators and installers can take on more complex projects with the confidence that they are going to get quality products delivered when they need them.
Sean Greenall, Premier Arches’ Managing Director, said of the company’s outstanding performance: “We take dependability very seriously at Premier Arches and despite getting busier and producing increasingly technically challenging products, we have strived to maintain more than 98% of frames arriving on time, in full on delivery dates confirmed at the point of order.
“This is a testament to our skilled craftsmen at our state-of-the-art manufacturing base in St Helens and our experienced customer service team.”
This level of precision and accuracy aligns perfectly with Premier Arches’ exceptional levels of customer care and support and manufacturing quality.
“Our manufacturing processes mean we can produce high-quality, bespoke frames efficiently, allowing our customers to say ‘yes’ to high-value projects they might have previously turned down, knowing they will get bespoke frames on time and to the highest standards,” added Sean.
“As the industry becomes more competitive and our customers need to get ahead, our commitment to maintaining high OTIF rates, order accuracy and technical standards, even as production volumes increase, will allow us to continue to support them and keep them happy.”
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