QANW discuss the key components of a roofing guarantee in this month’s blog, and exactly what to look out for…
In the roofing industry, a guarantee is a cornerstone of trust between contractors and their customers. To ensure that these guarantees are effective and reliable, contractors must follow best practices that align with industry standards. This blog outlines key considerations and steps to help roofing professionals offer and manage roofing guarantees effectively.
Definition and Purpose
A roofing guarantee is a formal assurance provided by the contractor that the roofing work will meet specified standards over a particular period. The guarantee covers any issues with defective materials or workmanship. If there is a problem during this time, the guarantee will kick in and the contractor will rectify the defects if they fall under their written terms.
Types of Roofing Guarantees
Two main types of roofing guarantees exist, the manufacturer’s warranty and the contractor’s workmanship guarantee. A manufacturer’s warranty covers roofing material defects and usually lasts between 10 and 20 years, depending on the product. On the other hand, a contractor’s guarantee covers the installation process and workmanship, usually for a shorter period.
Insurance-backed guarantees (IBGs) are important for homeowners. They ensure that the guarantee remains valid even if the contractor goes out of business. The IBG has a maximum term of 10 years.
Key Components of a Roofing Guarantee
Coverage Duration
Roofing guarantees can last different lengths of time-based on the material used and how much trust the contractor has in their work. Common timeframes range up to 10 years. Communicating the duration clearly to customer’s, and explaining what influences the length of coverage, is important.
Scope of Coverage
A robust roofing guarantee should clearly outline what is covered, including materials, workmanship, and potential leaks or structural issues. Mentioning exclusions like damage from bad weather, poor maintenance, or unauthorised repairs is vital to allow customers to fully understand the scope of cover. Being upfront and transparent about coverage builds trust and prevents disputes later down the line.
Transferability
One often overlooked aspect of roofing guarantees is their transferability. Homeowners prefer guarantees that can be transferred to new owners when selling their property. This can boost the property’s value.
Best Practices for Offering Roofing Guarantees
Clear Communication
Effective communication is the foundation of a successful roofing guarantee. Contractors should explain the guarantee clearly, so customers know what it covers and what it doesn’t. Contractors should urge customers to ask questions if they’re unsure about any details.
Ensuring Compliance with Regulations
Adhering to building codes and industry standards is essential for maintaining the validity of a roofing guarantee. Non-compliance with local regulations can void a guarantee, leaving both the contractor and the customer at risk. Contractors should stay updated on the latest regulations and standards, ensuring that all work meets these requirements.
Claim Management and Resolution
Establishing a Process for Claims
A clear and efficient claims process is essential for maintaining customer trust and satisfaction. This includes giving clear instructions on how to file a claim and what documents are required. Timely and professional handling of claims can prevent disputes and demonstrate the contractor’s commitment to their guarantee.
Contractors can improve customer experience by warning customers about possible issues early, which helps avoid claim denials. Common reasons for claim denials include improper maintenance, unauthorised repairs, or alterations to the roof by third parties.
If a contractor has provided a customer with an Insurance Backed Guarantee, the claims process is detailed on the document, explaining clearly when and how a claim can be initiated. The IBG is a double-trigger policy, meaning the installing contractor was to cease trading, that is the first trigger. The second is defects caused by faulty workmanship.
Choosing the Right Guarantee Provider
Evaluating Providers
Choosing the right guarantee provider is crucial for contractors who want to offer reliable IBGs. Contractors should evaluate providers based on factors such as financial stability, reputation, and the scope of their coverage. Also important to consider the provider’s claims process and customer service quality.
QANW’s Role
QANW is a leading insurance-backed guarantee provider in the UK. Working with a reliable provider like QANW ensures that a strong organisation backs your guarantees. This gives your customers peace of mind. QANW helps contractors provide quality work with lasting guarantees.
Conclusion
Providing a roofing guarantee shows the quality of your work and dedication to customer satisfaction, not just a formality. Contractors can protect customers and improve their reputation by following best practices. These practices include clear communication, compliance with regulations, and choosing the right guarantee provider when offering guarantees. In a tough market, QANW can help you give strong guarantees that stand out, providing assurance and support.
Join QANW today qanw.co.uk/join-qanw/
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