Endurance® Doors is set to drive further differentiation and success with a key appointment.
James Hayes joins the manufacturer of solid, secure and stylish composite doors in the newly created position of Head of Customer Experience.
James’ role will cover all the touchpoints the brand has with its customers where he will look to define customer service excellence before implementing the necessary steps and initiatives to achieve it.
He will also use this insight and understanding to drive operational improvements, identify opportunities for refinement or potential development, and work cross-functionally to help shape Endurance into an even better business.
James joins Endurance® Doors having previously worked as Head of Customer Experience at Route 1 Print – the UK’s largest print reseller.
Prior to that, he spent over 15 years at the leading insurer, Direct Line Group where he played a pivotal role in elevating the customer experience and enhancing market perception both in the UK and internationally.
James’ extensive track record of driving customer experience (CX) initiatives on a global scale has equipped him with a deep understanding of the industry and makes him a valuable addition.
Since taking on his new role, he has already had an impact. The Endurance® Doors’ Customer Experience team is now responding to support requests and processing orders in less than 24 hours. He is also beginning to create a truly customer-first culture for the manufacturer.
Speaking of his decision to join Endurance® Doors, James said: “Endurance is a dynamic business with a high-end product range, an engaged and enthusiastic team, and a strong brand. As such, it represents fertile ground to grow further success.
“I’m looking forward to aligning its impressive offer with a customer service culture and the opportunities this will create to build on its achievements as a true market disruptor.”
Stephen Nadin, managing director at Endurance® Doors, added: “We’re delighted to welcome James to the team. His appointment is significant because of the important part his role will play in our future plans.
“Through his efforts, he will help to move Endurance’s offer beyond just a physical product to include the whole experience customers have with us – from the moment they research and order a door to its installation and any after-sales support.
“We want to ensure their entire Endurance® Doors experience is nothing short of exceptional and that it entails minimum effort with maximum value.
“This will create an additional way in which we can stand apart. It will also give installers another major reason to partner with us rather than any other composite door manufacturer.”
Web: https://endurancedoors.co.uk/
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